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Energy inserts, on-hold messaging, signage, and customer emails.
“ Also, the Atmos Energy Damage Prevention Ambassador program empowers employees to actively monitor our system and make stops at excavation sites to educate the public and promote safe digging practices, including contacting 811,” he explains.“ If our ambassadors find invalid or expired 811 tickets or if the excavation plan includes the use of mechanized equipment within the utility tolerance zone without first exposing the utilities, they ask the excavator to stop digging immediately. In these cases, digging cannot resume until utilities have marked their lines as required under state law. In 2024, for example, our Louisiana ambassadors performed over 5,500 stops and distributed over 2,600 pieces of damage prevention literature to excavators and homeowners.
“ As the number of locate tickets across our service territories has remained steady due to strong economic development and
population growth, our damage awareness efforts have resulted in a decrease in the number of damages caused by third parties per locate ticket. Since 2018, our damage per thousand locate ticket rate has declined enterprise-wide from 2.68 to 2.43 in 2024.”
Positively contributing to the communities in which it operates is at the heart of the company’ s operations. Atmos Energy’ s‘ Fueling Safe and Thriving Communities’ initiatives further exemplify this commitment by focusing on supporting community members in three ways: fueling bright minds and healthy futures for kids, fueling honor and thanks for community heroes, and fueling hope and growth for neighbors.
“ In 2024, nearly 400 employees from the Louisiana division volunteered around 4600 hours to support community endeavors and nonprofit organizations,” Oric reveals.“ Also in 2024, thousands of Louisiana customers received a share of $ 1.6 million in financial assistance to help pay utility bills, and Atmos
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