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Creating custom solutions for major clients has catalyzed company growth in recent years, as Chris details:“ For us, we’ ve seen a lot of growth as the result of offering more customizable options. Many of our more recent projects have been focused on this area of development, and we’ ve seen a tangible uptick in customer satisfaction and intake since then.
“ When planning new product development, we prioritize the specific needs of our highest-volume customers. Additionally, we’ ve increased our investment in customer service, as this has improved customer retention and loyalty across the business.
“ Conducting market research has been instrumental as we work to diversify our product offering. The feedback has been overwhelmingly positive – customers often request small but meaningful product enhancements, or appreciate the simple
things we offer, like a real person at the other end of the phone line as opposed to an automated message, for example.
“ Giving fast and thoughtful responses to queries help customers feel valued, and it means they can come to us with their concerns rather than looking elsewhere. We have an amazing team of in-house engineers,
Electro-Connect
, Inc. is a woman-owned small business providing electronic assembly services including:
• Circuit board assembly( SMT, PoP, through-hole)
• Cable and harness assembly
• Circuit over-molding
• Potting
• Conformal coating
• Turn-key assembly
We offer design and assembly services for multiple applications such as monitoring systems, power electronics, and medical devices.
ECI has enjoyed a relationship with AW-Lake Co. spanning over two decades. We support AW-Lake Co.' s custom technology solutions with value-added services such as quick turns and manufacturing engineering support. We are excited for the future of manufacturing services that are innovative and provide flexible solutions to customers.
www. electroconnectinc. com t: 262-255-6665 / 262-617-7434 | e: dhamedi @ electroconnectinc. com
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