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Lakeland
Electric
www . centurioncares . com
Cloud and premise-based solutions for municipalities , electric cooperatives and investor-owned utilities
AI-Enabled In / Outbound IVR CARES Contact Center ( ACD )
• Service interruption reporting / updates
• Account inquiries
• Bill payment arrangements
• Automated updates
• Service requests
• Phone number updates
• Automated equipment reset
• Peak shaving notification
• Advanced skills-based routing
• CTI screen pops
• Full integration with IVR components
• Advanced reporting
• PCI recording
• Highly scalable
• PBX independent
• Carrier independent
• Outbound phone , email , SMS
Efficiently handle service interruptions , billing cycles and FTTH opportunities . Visit www . centurioncares . com
CARES CIS / OMS / FTTH Integrations include : energy-oil-gas . com 71