_______________________________________________________________________________________________ Clearwater
Gas
Superior customer service
Unlike many of its competitors , Clearwater Gas is publicly owned . Brian discusses how this has transformed the company culture : “ We serve natural gas to our customers and give a dividend to the city every year from our earnings . Those payments cover ownership and operation and provide the city with benefits for operating a gas utility on behalf of its residents . It ’ s relatively uncommon for cities to own and operate gas utilities . Usually , operations are privatized and happening on a much larger scale . Private operations often have hundreds of thousands , even millions of customers under one entity . As a municipal owned company , we are on the smaller side .
“ But there ’ s more to success than sheer numbers . We ’ ve got longevity . For over 100 years we ’ ve been growing and maintaining our system at a steady pace . The limitations on our territory have given us an increased focus on quality and service , which has supported us for many years , and will continue to provide a strong foundation for years to come .”
With the company ’ s unique ownership bringing it closer to the community , Clearwater Gas prioritizes customer service above all else . “ We have two separate customer service areas . There ’ s the billing side of things , which is essentially a separate city department which manages our daily finances — they ’ re in charge of activation , deactivation , meter readings , and so on . Then , we have our own department within Clearwater Gas . Through our department , we handle all customer enquiries . We primarily schedule installations , servicing , and repair work , but there are a few other touchpoints for customers if they need to reach us . For instance , we can provide appliance repair services on commercial and residential establishments .
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