Power On _________________________________________________________________________________________________________
health first aiders available throughout the organization , providing confidential support and advice through employee assistance programs ,” Neil says .
Learning opportunities
According to Power On ’ s behavioral safety program and general company culture , promoting a healthy work environment extends beyond engaging its own workforce , as Neil points out : “ In line with our goal to promote engagement , we bring together employees from various parts of the business , who may ordinarily interact with each other , all in the same room . From there , we conduct workshops that delve into several real-life scenarios of incidents that have taken place , giving our staff the opportunity to debate and discuss these things . Our focus is on encouraging everyone to occasionally have difficult conversations that when avoided can lead to more issues . This approach has also proved very successful with our supply chain and contractors , whom we sometimes convene with our own workforce to strengthen relationships within our supply chain network . Cultivating enduring relationships with our supply partners has been instrumental to our success and is especially important during periods where pressure and demand are high . Often , our customers are not really interested in our operational intricacies and simply seek to sell homes . Thus , it is our duty to guide them through the process and explain to them why we need to do things a certain
way . For instance , they might make requests that seem reasonable on the surface , but our paramount concern is executing tasks properly to keep everyone safe .
“ While our program has been effective thus far , it is still only in its early stages . The fundamental principles of our program revolve around caring , taking ownership , and continuous learning . We begin with demonstrating care for ourselves and our colleagues . Then , the next phase is about encouraging everyone to take responsibility for their actions . This progression culminates in a focus on learning , where we celebrate anytime we do an outstanding job but when things do go wrong and we inevitably encounter challenges , we also ensure that we can learn from our mistakes . We aim to foster a culture where making mistakes is acceptable , but what is not is missing the opportunity to learn from those mistakes or to share that learning ,” Neil concludes . Through a journey marked by disruptive innovation and a strong commitment to its customers and workforce , Power On stands as a reliable and trusted independent alternative to regional network operators . By prioritizing exceptional customer service and investing in its workforce , the company has cultivated a loyal customer base and a thriving , engaged workforce . This winning formula positions Power On for continued growth and success in the years to come . ■
www . poweron-uk . co . uk
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