_________________________________________________________________ Piedmont
Natural Gas / Duke Energy
When we receive comments highlighting areas for improvement, we address these through enhancements in processes, procedures, and technology
up to commercial, industrial, and power generation facilities. Within Piedmont, our offerings include the Home Protection Plan, which provides customers with warranties for appliances and assets. Alongside that, our Service Plus Program handles the installation of gas hot water heaters and ranges, along with heating logs, all under the Piedmont brand. For instance, if a customer requires a new hot water heater, we can give them an estimate and carry out the installation for them. This segment represents the non-regulated aspect of our business. Another noteworthy initiative is the Green Edge Program, where customers have the opportunity to purchase carbon offsets for the natural gas they consume. By signing up for Green Edge, customers can opt to buy these offsets in installments, adding only a small amount to their monthly bill. The revenue generated is then used to obtain carbon offsets, effectively counterbalancing the emissions associated with their gas consumption,” he enlightens.
Through these offerings and initiatives, Piedmont strives to make every customer satisfied with their outcome. These efforts were recently recognized when the company was named number one in customer satisfaction with residential natural gas service in the South among large utilities by the J. D. Power Gas Utility Residential Customer Satisfaction Study for the third year in a row. Brian lays out Piedmont’ s strategy for maintaining consistently high scores in this area.“ To us, delivering customer satisfaction hinges on every interaction we have with customers, from the call center and
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