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Maintaining a culture centered on customer satisfaction and effective communication across the business is imperative for Piedmont
contact center to services like Service Plus. The way we communicate our arrival and keep customers informed during outages as well as the professionalism of our field technicians all play a crucial role. While we do not promote this methodology externally, we adhere to what we call EASE: being Experts in the way we interact with customers, showing Appreciation to our customers when delivering a service to them, guaranteeing Safety in our operations for both customers and employees, and striving to be Easy to do business with. To achieve this, we conduct surveys to gather feedback from customers. When we receive comments highlighting areas for improvement, we address these
through enhancements in processes, procedures, and technology. Our goal is to ensure that every interaction with our customers is of the highest standard.
“ Within our natural gas business unit, we have a dedicated team for continuous improvement, which is responsible for enhancing processes and efficiencies. Some of our initiatives are not only geared toward driving efficiencies but also fostering positive interactions with our customers. For example, we introduced an application for employees’ handheld phones for responding to customer outages. The idea behind it was to streamline our processes, particularly in swiftly shutting off and restoring gas meters
Leading Underground Construction Company Specializing in Natural Gas Distribution
Since our establishment in 1996, we have strategically positioned ourselves as a leading underground utility contractor with a primary focus on natural gas distribution projects.
We provide turn-key solutions for:
• Gas main installation( 2 " plastics through 24 " steel)
• Directional drilling
• Open cut
• Gas main-to-meter installation including all inside residential work
• Complete restoration including street, sidewalk, and sod
• Sewer / storm inspection
WWW. RLAUTILITIES. COM t: 513-554-1453 | e: info @ rlautilities. com
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