__________________________________________________________________________________________________ Wave
Utilities
The merging of these two pre-established businesses meant that Wave Utilities was born with a booming customer base that was quickly expanding . This major upscale imposed immediate challenges for Wave Utilities to gain traction and compete with the current , fast-paced market .
“ Starting a business with around 300,000 customers on day one meant we had scale right from the very start !” Lucy explains . “ Both shareholders recognized that , to succeed in the new market , there was a benefit to having bigger scale .
“ In order to scale up , significant investments were needed in new IT architecture , offices and people . Having more customers meant that we could work to optimize our cost to serve and compete effectively in the new market . We learnt a lot as the market developed and optimized our systems and processes for our customers .”
... our focus is always on delivering the best service , accurate bills , and acting as a partner to our customers ...
Wave Utilities ’ wide range of services cater to businesses of all kinds across various industries , including the commercial , industrial and public sectors . Clients can manage utilities online , download bills , submit meter reads and monitor their water consumption . Should their water usage increase , the team at Wave can identify issues and support customers to make adjustments to improve overall water efficiency – a win for both the environment and the accounts .
“ For small businesses , we aim to get an accurate meter reading every six months , provide accurate bills and make it easy to deal with us , across all our communication channels , should any issues arise ,” Lucy adds . “ If we see any change in the pattern of consumption , specifically an increase , we send a high consumption alert via email to prompt the customer to check that they haven ’ t got any leaks in their premises . We offer services to help all customers find and fix their leaks quickly too .
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