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“ Larger customers with high consumption are allocated an account manager ,” Lucy continues . “ They review the customer accounts , meter read history and bills to make sure everything is on track , discuss the customers ’ objectives and build a plan together to achieve them – this might include smart metering , water audits , reviewing infrastructure and looking at alternative supplies such as non-potable water . Some premises require resilience plans to ensure that they never have reduced water pressure or an outage . Through our wide range of water efficiency services , we ’ re able to offer customers assistance across all these areas and more .”
Through Wave Utilities ’ high level of expertise , large scope of capabilities and tailored , bespoke solutions , it has already been able to exceed its target revenue , despite only having been established seven years ago . Having been founded with an existing customer base , Wave is especially unique in the way it has been able to gain traction in the market and undergo immense growth . Lucy describes the factors that have attributed to Wave ’ s rapid expansion and continuing success .
“ Being cost-effective and able to compete favourably with our competitors will always be a factor ,” she explains . “ But at Wave , our focus is always on delivering the best service , accurate
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