__________________________________________________________________________________________________ Wave Utilities
bills , and acting as a partner to our customers to help them to achieve their objectives such as lower consumption , lower bills and no leaks . By focusing on the development of our people , we aim to provide a high level of knowledge to support our customers with whatever queries they may have and get them resolved quickly and easily .”
Recently , Wave Utilities has been proud to announce its public sector contract won with the UK Ministry of Justice via the CCS Water Framework . “ The contract commenced in January 2024 and the annual spend is around £ 28m ,” Lucy shares . “ Alongside the usual focus on metering , billing and service credentials , the Ministry of Justice also valued Wave ’ s focus on social value via its Social and Sustainability Promise which helps to contribute value to our local communities .”
As well as hosting events for local communities – the most recent being a volunteering day at Tardebigge Lock Flight in Birmingham – Wave Utilities is also making significant changes to its online portal , focusing specifically on data quality , automation and digitization , to improve customer experience .
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